QUALITY POLICY

LAMPOCAR – Costruzioni carrelli RANIERO - S.r.l., is specialized in the design, manufacturing, sell and service of industrial truck and in offering a provision of theoretical-practical training services for enabling workers involved in the conduction of self-propelled forklifts with driver on board.

Lampocar S.r.l. has always put the “Quality” principle at the base of every aspect that contributes to determining the company’s strategies. In this context, the Management believes it is important to define, implement and maintain a Management System for the Quality in compliance with UNI EN ISO 9001:2015, as essential for a good organization and to guarantee a continuous improvement.

A constant for the company is to commit to best comprehend its customers’ needs and to satisfy them with the ultimate objective of manufacturing reliable, safe product that are without defectiveness and that are in line with the timelines agree on with the customer.

Lampocar S.r.l. management promotes the Quality culture through the effort of all those that operate in the company and for the company.

This requires that everyone is involved and informed of its role and responsibility in achieving the objectives of Quality and continuous improvement.

To achieve this objective, Lampocar S.r.l. strives to:

1. Maintain a business system of Quality management certified by third parties accredited in compliance with UNI EN ISO 9001.

2. Conduct an activity of continuous improvement of Quality defining methods, programs, and indicators to optimize production processes through the constant investment in resources.

3. Constantly monitor the degree of Satisfaction and Loyalty of Customer with the aim to improve the Quality of the offered products and services, prevent complaints and respect the terms of delivery.

4. Carefully choose its suppliers, constantly looking for collaboration with them, implementing a supply’s control system and a regular awareness of suppliers of the company Quality Policy that Lampocar S.r.l. pursues.

5. Eliminate non-conformity in the product through inspections in the different manufacturing phases to avoid product’s defects, minimize waste, avoiding complaints, returns and problems concerning conformity and low Quality of the product.

6. Promote constantly research and development of new technologies aimed at saving, energy efficiency and at the progressive reduction of polluting emissions, as well as at the design of products that are more sustainable to ease the transition toward a circular economy.

7. Apply the risk-based thinking logic to every process.

8. Act in compliance with the applicable norms and laws, nationally and internationally, applicable both to products and to the company’s industry.

9. Improve the security of information system and preserve information guaranteeing the availability, the confidentiality, and the integrity, as stated and provided by the European Regulation 2016/679 (General Data Protection Regulation o GDPR).

10. Improve competencies and the involvement of the company Human Resources, encouraging participation and sharing of the Quality objectives through education, training, flexible hours, supervision and effective communication.

11. Prevent and reduce risks for the workers’ health and safety, guaranteeing working environments that are suitable, safe and ergonomic to the activity development, protecting workers’ health through the continuous health monitoring, spreading the culture of quality, ethics and safety of the information via appropriate information actions for the whole personnel to raise awareness, favoring a working environment that, inspired by respect, honesty and collaboration, permits the involvement and accountability of the personnel.

The Management commits to respecting and fulfilling these principles guaranteeing and verifying periodically that the Policy is documented, actualized, maintained, re-evaluated, shared with the whole personnel, and made available to all interested parties

The Management intends to spread and support a common view of the company objectives to facilitate crossfunctional and interpersonal relationships and to raise awareness that everyone’s effort contributes to the company’s growth and guarantees its own individual wellness.